Shipping
How long will the order take to arrive?
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It usually takes 24 hours to prepare items. After an order is shipped, it usually takes 3-5 business days for delivery. However, special holidays, promotional seasons, and occasional emergencies will affect delivery time. If you have questions about logistics information, please contact us.

How can I track my order?
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Generally, we will email you tracking info in 24 business hours after the order being shipped out.
If you do not receive the email, or there is no update on page tracking in 2-3 business days after your order is shipped out, please contact us for more details.
Email: service@aumail.donnermusic.com

Which country do you ship to?
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Orders from this store would be only shipped to Australia. No cross-border shipments. For other countries, please order from the store in the corresponding country.
Please note: For Australia, we cannot ship to PO Boxes.
Please feel free to contact us. Email: service@aumail.donnermusic.com

What's the shipping fee?
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Some small and medium-sized items will be charged an over-length surcharge of A$9.99 when they are shipped to Australia. And for large products shipping to the Northern Territory and Western Australia will be charged a 150 AUD remote shipping fee and the Tasmania and South Australia will be charged a 60 AUD remote shipping fee.

（Oversized items may incur a supplementary delivery charge exceeding 150 Australian dollars, with the final fee contingent upon the validation of the specific delivery address.

For items where the shipping cost exceeds 150 Australian dollars and is uncertain, we encourage you to get in touch with us prior to placing your order for a precise delivery fee confirmation. Our team is readily available to assist you in determining the exact shipping cost.）

Why was my package returned?
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There are multiple possible reasons:
1) Wrong or incomplete address.
2) Invalid phone number.
3) Unable to deliver.
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@aumail.donnermusic.com

Why does it shows my package has been delivered but it hasn't?
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If your package says it was delivered to your location, please check around porches, at back doors, behind planters, your mail box, or with other household members, neighbors or the leasing/central receiving office if applicable.

In most of the cases, packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

If you still cannot find your package, please contact our Customer Service.
Email: service@aumail.donnermusic.com

I still have not received my package. Where is my order?
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Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You'll be able to follow your order as it's been sent with trackable service.

If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.
Email: service@aumail.donnermusic.com

Where are your products sent from?
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We currently have the third party collabs warehouse in Australia. Products will be sent as per the principle of proximity. But no cross-border shipments.