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Warranty Policy | Return Policy | Q&A | Products Manuals | Buying Guides
- The item may have been unpacked, inspected, and repacked.
- The item may be a factory defect, such as mold spots, a neck that is too high, etc., but has been repaired and tested and is in good working order.
- The item has not been used or worn.
- The item contains the original packaging and accessories.
- Once the product is sold.There will be no return(refund) or exchanges,no warranties provided,and no support for any after-sales services.
- *All rights of interpretation belong to Donnermusic.
- By placing an order,you accept and agree to the above rules.
- For OPEN BOX products, discount codes cannot be applied in combination with the purchase.
QUESTIONS & ANSWERS
Ask a Question-
Does this guitar available in left-handed option?
Dear,
Thank you for reaching out to us and for your interest in our guitars.
Unfortunately, we don’t currently have a left-handed version of this guitar available. However, we truly value your feedback, and we’ve already submitted your request to our engineering team. We’re optimistic that a left-handed version will be available in the near future.
Thank you again for your support and understanding. Please don’t hesitate to contact us if you have any further questions or suggestions.
Best regards,
Donner Music
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Is it possible that the item I receive has been opened or repaired?
Yes, the item may have been unpacked, inspected, and repacked. It may also be a factory defect (such as mold spots or an issue with the neck) that has been repaired, tested, and is now in good working condition. However, the item has not been used or worn.
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Can I return or exchange the product after I place an order?
Once the product is sold, there will be no returns, exchanges, warranties, or after-sales services provided. By placing an order, you accept and agree to this policy.