Donner Dropship Program

1.Dropshipping related

(1) What is dropshipping?
The core advantage of this cooperation model lies in zero inventory risk and flexible capital flow. During the entire sales process, you do not need to purchase any musical instrument products in advance. You only need to promote to customers in your own sales channels and complete the sales collection, and then place an order with us to purchase the corresponding products. We will ship the products directly to your customers to ensure seamless transactions. This model not only reduces your financial pressure, but also ensures that customers can receive the goods in time, allowing you to easily expand your business and operate without worries.

(2) Requirements for partners
We warmly welcome shop owners who have offline stores or online stores (excluding eBay, Amazon, bestbuy (CA) and Walmart) to cooperate with us.
Note: In order to maintain a good cooperative relationship, we hope that you will avoid opening your own store in the area where the Donner brand has opened a store. This can effectively avoid potential competition conflicts and ensure that the interests of both parties are protected.

(3) Dropshipping cooperation process

In order to make it easy for you to conduct business, we have designed a simple and efficient dropshipping process for you. The following are the detailed steps:

If you have any questions about our products, please contact : marketing@donnerdeal.com ，We strive to respond to emails within 24 hours.

(4) Advantages you can get

• Selling a variety of products with zero investment
• No need to maintain inventory and warehouses
• Save packaging and mailing time
• No minimum order limit
• Efficient logistics and perfect after-sales guarantee

(5) What are the advantages of choosing Donner?

• 30-day risk-free trial
  If the product is not suitable for you, you can return it within 30 days after receiving it and get a refund or exchange.For more details, please see Return & Exchange Policy.
• Free warranty period up to 1-2 years
  (If any problem occurs during the warranty period of all products, Donner staff will confirm the defect and provide repair service. The warranty period varies in different countries. For more details, please see Warranty Policy.
• Fast delivery
  Orders will be shipped directly from 4 local warehouses. (Once the item is prepared, it usually takes 3-5 business days to arrive. Shipping logistics vary from country to country.
• Excellent customer service
  marketing@donnerdeal.com  (We strive to respond to emails within 24 hours)
  Facebook Live Chat：https://www.facebook.com/DonnerMusicAU

(6) Copyright & Legal Statement

• All materials on our website, including but not limited to text, images, audio, video, trademarks and logos, are protected by copyright law and relevant laws and regulations, and the copyright belongs to Donner. Without permission, no individual or organization may add, delete or tamper with them.
• Any unauthorized use, copying, dissemination or tampering of the above materials constitutes infringement. If infringement is found, Donner has the right to take legal action, including but not limited to issuing warnings, requiring cessation of infringement, demanding compensation for losses and pursuing legal liability of the infringer.

2.VIP customer benefits

 

3、Dropshipping guarantee

(1)Non-interference in price
During the dropshipping process, we will not interfere with the price setting between you and your customers. You can decide the price you charge to your customers based on your market positioning, operating costs and profit targets, which ensures that you have full autonomy in pricing strategy and can flexibly respond to market competition.

(2) No contact with your customers
We respect the relationship between you and your customers. During the entire dropshipping process, we will not take the initiative to contact your customers. This ensures that your customers always remain loyal to you, and you can fully control the customer service and after-sales communication links, thereby improving customer satisfaction and trust.

(3) After-sales guarantee
We ensure that your customer refund and return processing will be given priority, and we will treat every transaction with a rigorous attitude.

FAQ

1. Customer Service and Contact

• Q: Who is responsible for customer service?
  A:  We do not contact your customers directly, please let your customers communicate with you directly. If you encounter a question that cannot be answered, you can contact us to pass on the answer  to the customer.

2. Fees and Payment

• Q: Does Dropshipping charge a handling fee?
  A: Our dropshipping service is completely free, you only need to pay for the goods.
• Q: Do I pay for shipping costs for my order?
• A: Generally, there is no additional shipping fee, but orders to remote areas or requiring truck transportation may require additional fees. Email communication for specific situations.For more details, please see Shopping Q&A.
• Q: How do I pay for a dropshipping order?
  A: Common payment methods such as Paypal, VISA, AMEX, MasterCard are supported, which are consistent with regular retail orders. Orders follow Donner music.com policies and reserve the right  of final interpretation in extreme cases.For more details, please see Payment Methods.

3. Processing and Modification

• Q: How long does it take to process an order?
  A: Usually it is processed within 1-3 business days after receiving the order. If the stock is out of stock, we will notify you as soon as possible.
• Q: Can I change the delivery address after placing an order?
  A: Try to avoid changing the address. If you need to modify, please contact us in time, and the operation must be carried out before delivery.For more details, please see Order Q&A.

4. Products and After-sales

• Q: Do you support returns?
  A: Yes. The warranty period is 2 years in the EU and 1 year in non-EU regions.For more details, please see Warranty Policy.
• Q: Do you support returns?
• A:Yes, we offer returns within 30 days, but please note that if you return it for non-quality issues, you will need to pay for shipping.For more details, please see Return & Exchange Policy.
• Q: Do your products have instructions for use?
• A: The product comes with an instruction manual, which can be viewed in the download instructions.For more details, please see Manual Download.

5. Security and Copyright

• Q: Will you disclose my customer information?
  A: We will never disclose customer information, and we will strictly abide by the privacy terms.
• Q: Can I use the pictures/videos and other materials on your website for promotion?
  A:No. The website materials are protected by copyright and are prohibited from being used for profit purposes, otherwise legal liability will be pursued.

If you are interested in our products, please contact : marketing@donnerdeal.com ，We strive to respond to emails within 24 hours.

You may also be interested in:
Donner brand story
Buying guide

Other Program:

Affiliate Program

Wholesale Program