Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
View more about: Return & Exchange Policy
View more about: Warranty Policy
To start a return, you must notify us and get a return address. Please note that if the item is returned without notification and communication within 30 days after it is delivered, the returned parcel will be disposed and the refund will not be initiated.
Additional non-returnable items:
Free Gift
Downloadable software products
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@aumail.donnermusic.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@aumail.donnermusic.com
Shipping
1. Products with quality-related issues*.
Donner will be responsible for any shipping fees incurred Communicate about the details, and get RMA APPLICATION FORM from our Service Staff when you want to return the products of your order. Then fill out the form and print it.
2. Products with no quality-related issues.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
